Privacy notice

If you make an inquiry online, we need your contact details to ensure that we can deliver your order or answer your question, just like any normal business would do. We will safeguard your personal information. Our goal is to handle your personal data with care and in accordance with the applicable legislation such as the General Data Protection Regulation (GDPR). If you have questions after reading our privacy policy, please contact our customer service.

We gather personal information you give us, if you are a

  • Customer;
  • Supplier;
  • Website & webshop user;
  • Website visitor.

 

Here are the types of information we gather

 

Customers

What type of information do we gather? 

  • Your name
  • Company name
  • Your contact information (email address, phone number, address)

 

Why?

  • providing our customers with an adequate sales order processing system;
  • providing our customers with the best possible service

 

What is the legal ground?
Legal obligation
We have a legal obligation to know our customers and to keep track whom are receiving our products. Your data is stored in our systems.

Contract
We also need to process your personal data in the performance of sales contracts with our customers.

What is the retention period?
We retain your personal data in accordance with the applicable legal retention period or as long as necessary for the purpose of processing.

Suppliers

What type of information do we gather? 

  • Name
  • Company name
  • Contact information (email address, phone number, address)

 

Why?

  • a correct handling of the ordering process;
  • comply with contracts.


What is the legal ground?

Legal obligation
We have a legal obligation to fulfill contracts towards our suppliers.

What is the retention period?
We retain your personal data in accordance with the applicable legal retention period or as long as necessary for the purpose of processing.

Website and webshop users

What type of information do we gather? 

  • Name
  • Company name
  • Contact information (email address, phone number, address)
  • Newsletter preferences
  • Online interaction with our website


Why?
We gather personal data of website users in order to maintain user accounts and deliver requested services, such as the webshop. We may also contact you to improve our customer service and to provide you with the best online experience.

What is the legal ground?
Your consent
We will ask your  written consent when applicable to gather your personal information via our website.

Legitimate interest
House of Home may also have a legitimate interest in processing your personal data for direct marketing purposes. We will take care of your rights and inform you how you can object if you don’t like this.

What is the retention period?
We retain your personal data in accordance with the applicable legal retention period or as long as necessary for the purpose of processing.

Website visitors

What type of information do we gather?
We track your online behaviour and how you use our website using Google Analytics.

Why?
We use this information to improve our website.

What is the legal ground?
Legitimate interest
We have a legitimate interest in processing personal data for marketing and communications purposes. We will take care of your rights and inform you how you can switch of these tracking cookies. Please check our cookie notice.

What is the retention period?
We retain your personal data in accordance with the applicable legal retention period or as long as necessary for the purpose of processing.

 

What are your rights?

 

Right of access
You have the right to get a copy of information regarding your personal data.

Right to be forgotten
You have the right to send us a request to delete your personal data if the following is applicable:

  • The purpose of processing no longer exists;
  • You have withdrawn your consent;
  • You object to the processing;
  • There is a legal obligation to delete your personal data

In certain cases, we can retain your right to be forgotten if we have a legal obligation to process or gather your personal data.

 

Suggestions or complaints?

If you have any suggestions or have a complaint regarding your personal data, please contact our customer service.

This privacy policy may change from time to time as due to legislation. We recommend you to check our privacy policy regularly so that you are aware of these changes. If we update our policy, we wil let you know.This privacy policy was last updated on September 1, 2018.

 

Cookies
(yum, aren’t they? )

We use cookies when you visit our website or webshop. Cookies are small text files that are stored on your computer. They help you to visit to our website fast and easy. Such as remembering your login details, recently viewed products, personal settings and preferences. We also use them to help us understand how you use our website in order to improve it and address you for marketing purposes.

We ask you to accept cookies when visiting our website. Certain functional cookies are necessary for the website to work properly.  We do not share your personal information with third parties. We do use marketing cookies: Google Analytics, Facebook and MailChimp. We do this so we can offer your information that is personalized and that fits your needs.

You can turn off cookies in your browser if you don’t like them ( who doesn’t like a cookie?)

Go to your browser settings and adjust the settings.

Chrome cookie settings

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. Under “Privacy and security,” click Content settings.
  5. Click Cookies.
  6. Under “All cookies and site data,” click Remove all.
  7. Confirm by clicking Clear all

Firefox cookie settings

Cookie settings are managed in Firefox Options. To access these settings:
1.Click the menu button and choose Options.
2.Select the Privacy & Security panel and go to the Cookies and Site Data section.
3. For instructions on how to manage cookie settings for certain tasks, see:

  • Enable and disable cookies that websites use to track your preferences: How to turn cookie storage off or on in Firefox.
  • Delete cookies to remove the information websites have stored on your computer: How to remove cookies that have already been stored by websites.
  • Block websites from storing site preferences or login status in Firefox: How to block certain websites from storing cookies.
  • Disable third-party cookies in Firefox to stop some types of tracking by advertisers: How to block websites other than the one you’re currently visiting from storing cookies.

Safari (iOS) cookie settings

Here’s how to clear information from your device:

  • To clear your history and cookies, tap Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won’t change your AutoFill information.
  • To clear your cookies and keep your history, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
  • To visit sites without leaving a history, turn private browsing on or off.

When there’s no history or website data to clear, the setting turns gray. The setting might also be gray if parental controls are set for websites. To check your settings, go to Settings > General > Restrictions, scroll to Allowed Content, then tap Websites.